12 Green Acres
Terms & Conditions
Terms & Conditions
These Terms and Conditions govern your use of the 12 Green Acres website
(www.12greenacres.co.uk),
your relationship with 12 Green Acres (12 Green Acres, we or us) and all orders
you may make via the 12 Green Acres website. Please read them carefully as they
affect your rights and liabilities under the law. If you do not agree to these
Terms and Conditions, please do not order from 12 Green Acres or use the 12
Green Acres website. Please note that to use the ordering and account management
services provided on the 12 Green Acres website, you are required to have an
account with us.
1. The 12 Green Acres Website is provided to you free of charge for your
personal use, subject to these Terms and Conditions. By using 12 Green Acres’
website and services you agree to be bound by these Terms and Conditions.
2. The 12 Green Acres Website is owned and operated by 12 Green Acres ,
whose office is at
Roebuck Farm, Highwood, Wareham, Dorset. BH20 6AR Tel. 01929 460017.
If you have any queries please contact us; contact details are at the end of
this document.
.3. These Terms and Conditions including without limit paragraph 13 (12 Green
Acres’ Liabilities) do not affect your statutory rights.
4. Registration
4.1. To order from 12 Green Acres, you must register with us. This is referred
to as ‘set up an account’ throughout our website and literature. However, this
is not a credit account; payment will be required upon delivery of goods.
4.2. To register with 12 Green Acres you must be over eighteen years of age.
4.3. You must ensure that the details provided by you on registration or at any
time are correct and complete.
4.4. You must inform us immediately of any changes to the information that you
provided when registering by updating your personal details.
4.5. The personal and payment details you give to us are governed by a strict
privacy policy – please see the separate document by clicking
here.
Following your set up of an account, we will send you our “new customer letter”
which confirms our contact details, confirms the application of these terms and
conditions and provides information about cancellation of orders and other
matters. For your records, please print or save these terms and conditions for
your future reference as referred to in paragraph 10.1 below.
5. Password and security
5.1. When you register to use the 12 Green Acres Website you will be asked to
create a password. You must keep this password confidential and must not
disclose it or share it with anyone. You will be responsible for all activities
and orders that occur or are submitted under your password. If you know or
suspect that someone else knows your password you should notify us by contacting
us immediately.
5.2. If 12 Green Acres has reason to believe that there is likely to be a breach
of security or misuse of the 12 Green Acres website, we may require you to
change your password or we may suspend your account.
5.3. The auto login facility is provided for your convenience. If you enable it,
you remain liable for all activities and orders which are submitted to your
account (save as stated in paragraph 7.10 below). You should therefore only
enable auto login on your machine if you are sure that it will not be misused by
anybody else. We do not advise enabling auto login if you use a shared computer.
6. Payment
6.1. You must ensure that 12 Green Acres are provided with details of a valid
credit or debit card bearing either the MasterCard, Visa, Delta or Switch
symbol. You must update us with any change to these details immediately.
6.2. Your credit card and payment details may be held on our system; we do our
best to ensure the security of these details but this cannot be guaranteed. Your
card will automatically be charged for the goods which you have ordered, on or
after the day of we deliver them to you. We will use these details for this
purpose and for sending you information about our products and services, as
described in our Privacy Statement.
7. Product purchases
7.1. You must be over the age of eighteen to purchase alcohol from 12 Green
Acres.
7.2. You may submit orders by using our online ordering facility at any time
after you have created an account. The facility and our communications to you in
relation to any order or contract will be in the English language. The facility
allows you to review your order and make any corrections before submitting it to
us and by submitting the order you confirm that you have made any such
corrections.
7.3. Your submission of an order amounts to an offer to enter a contract to buy
the products from us; you cannot then withdraw or cancel your order except as
stated below.
7.4. No order is accepted from you until we confirm this by writing to you or by
delivering the products. A contract for our sale of products to you arises on
our acceptance of your order.
7.5. Where we accept an order, we do all that we can to ensure that your order
is fulfilled; products are, however, subject to availability and market
conditions and we do not always know if a product is or will be available at the
time of accepting an order. If we are unable to deliver an item you have
ordered, we will inform you of this and we will remove it from your order so
that you are not charged or, if you have paid already, we will refund you the
price. We will, however, bear no liability for unavailability of products.
7.6. All products offered by us are subject to occasional change in price. This
is particularly likely with fruit and vegetable items which are subject to
seasonal changes in supply levels and supply prices. 12 Green Acres will
endeavour to warn you of any changes to the price or availability of items in
our range. However, we reserve the right to change our prices and products
without notice to reflect such changes. Current prices will always be shown in
the catalogue section of our website and can be obtained by telephoning the
office.
7.7. Some of our products are priced by weight. The guide weight and associated
price are for guidance only; the weight you receive may vary significantly from
this guide and the price you are charged will be for the weight of product
delivered.
7.8. Ordering a product from us carries with it the obligation to pay for it
unless we receive from you a cancellation of or change to your orders before the
deadlines published on the website and in our “new customer letter” sent as
required there. We are also happy to inform you of these deadlines by telephone
if you wish to call us. You remain responsible for ensuring that any such change
or cancellation is not only transmitted by you, but received by us, in time for
the deadline. We reserve the right to deliver and charge in full for any order
unless we have received notice of cancellation before the published deadline.
This deadline is important since, typically, we make up the deliveries for
despatch to you the day before delivery and obtain some of the products
especially to fulfil your order and may not be able to sell the products
elsewhere. Any payments you have made for orders which have been properly
cancelled will be re-credited to you.
7.9. Despite the above provision, you are entitled to cancel a payment for
products where fraudulent use has been made of your payment card by a person not
acting, or to be treated as acting, as your agent. If you have already made a
payment where your payment card has been so fraudulently used, then you should
approach your card issuer for re-credit to your card.
8. Delivery times
8.1. You are responsible for making suitable arrangements to receive your
delivery and giving us appropriate instructions. In the event that your delivery
is stolen from your doorstep or damaged while there, we do not accept liability,
and will offer compensation at our discretion. We reserve the right to refuse to
accept orders from any customer; considerations of delivery problems may give
rise to such a refusal.
8.2. We endeavour to keep your delivery day the same, but we reserve the right
to change it temporarily or permanently and will tell you if we do so.
8.3. If we are unable to deliver to you, or have to deliver late, for reasons
beyond our control, for example adverse weather conditions, strike actions,
vehicle breakdown, traffic congestion or supplier failure, we cannot accept
liability for any inconvenience or loss this causes. We will not, of course,
charge for goods unless or until we have delivered them to you.
9. Excluded services
It is your responsibility, at your cost, to obtain computer, internet
connectivity, telecommunications or other necessary equipment or services to
access the 12 Green Acres website.
10. Intellectual property
10.1. All content and programming of the 12 Green Acres website is the property
of 12 Green Acres. You may retrieve and display the content of the 12 Green
Acres website on a computer screen, store such content in electronic form on
disk (but not any server or other storage device connected to a network) or
print one copy of such content for your own personal, non-commercial use. You
may not otherwise reproduce, modify, copy or distribute or use for commercial
purposes any of the materials or content on the 12 Green Acres website without
written permission from 12 Green Acres.
10.2. No licence is granted to you in these Terms and Conditions to use any
trade mark of 12 Green Acres or its affiliates or licensors, including but not
restricted to the Soil Association and The Farmer’s Choice.
11. Availability of the website
11.1. Although 12 Green Acres aims to offer you the best service possible, we
make no promise that our website services will meet your requirements and we
cannot guarantee that the service will be fault free. If a fault occurs in the
service, please report it to us (see below for contact details) and we will
correct the fault as soon as we reasonably can.
11.2. Your access to the 12 Green Acres Website may be occasionally restricted
to allow for repairs, maintenance or the introduction of new facilities or
services. We will restore the service as soon as we reasonably can. In the event
that our website is unavailable, our usual order and cancellation deadlines
apply; please notify us of changes to your order via email or telephone.
12. 12 Green Acres’ right to cancellation
12.1. 12 Green Acres may suspend or cancel any accepted order or your
registration immediately at our reasonable discretion or if you breach any of
your obligations under these Terms and Conditions.
12.2. You can cancel your registration with us at any time by informing us in
writing. If you do so, you must stop using 12 Green Acres’ services, including
this website.
12.3. The suspension or cancellation of your registration shall not affect
either party's rights or liabilities accrued to the date of termination or any
orders submitted by you before we received notice of your cancellation, and you
will continue to be bound by such orders.
12.4. Any other provisions of these Terms and Conditions applicable to the use
of the 12 Green Acres website together with and including paragraph 13 shall
survive cancellation.
13. 12 Green Acres’ liabilities
13.1. The 12 Green Acres Website is provided by 12 Green Acres “as is” without
any warranties or guarantees save those set out in these Terms and Conditions.
13.2. Whilst 12 Green Acres tries to ensure that material included on the 12
Green Acres website is correct, reputable and of high quality, we cannot accept
responsibility if, despite our endeavours, this is not the case. Without
prejudice to your statutory rights, 12 Green Acres will not be responsible for
any errors or omissions or for the results obtained from the use of such
information or for any technical problems you may experience with the 12 Green
Acres Website. If 12 Green Acres is informed of any inaccuracies in the material
on the website, we will attempt to correct the inaccuracies as soon as we
reasonably can.
13.3. We disclaim all liabilities in connection with the following:
(a) Technical problems including errors or interruptions of the 12 Green Acres
Website but we will use reasonable endeavours to correct or avoid them
(b) Incompatibility of the 12 Green Acres Website with any of your equipment,
software or telecommunications links
(c) Unsuitability, unreliability or inaccuracy of the 12 Green Acres Website but
we will take reasonable care to ensure information there is accurate
(d) Inadequacy of the 12 Green Acres website to meet your requirements
13.4. To the full extent allowed by applicable law, you agree that we will not
be liable to you or any third party for:
(a) Any consequential or incidental or indirect damages;
(b) Loss of revenue, loss of profits, loss of anticipated savings, loss of
business or wasted expenditure (whether direct, consequential, incidental or
indirect);
(c) Any other loss or damages,
Whatsoever that arises out of or is related to the 12 Green Acres website.
13.5. We shall collect, process, store, and transfer your personal data in
compliance with the relevant EU and
13.6. Nothing in this section seeks to limit or exclude 12 Green Acres'
liability in respect of products sold through its website.
13.7. Nothing in these Terms and Conditions shall limit or exclude 12 Green
Acres' liability for personal injury or death caused by its negligence.
14. Third party websites
As a convenience to 12 Green Acres customers, the 12 Green Acres website may
include links to other websites or material which are beyond its control. 12
Green Acres is not responsible for content on any website outside the 12 Green
Acres Website, even if it is reached via the 12 Green Acres website.
15. International use
15.1. 12 Green Acres makes no promise that materials on the 12 Green Acres
Website is appropriate or available for use in locations outside the
15.2. 12 Green Acres deliver to a limited area of the
16. Applicable law
16.1. These Terms and Conditions shall be governed by and construed in
accordance with the laws of
16.2. The English courts will have non-exclusive jurisdiction over any disputes
arising under or in relation to these Terms and Condition.
17. Miscellaneous
17.1. You may not assign, sub-license or otherwise transfer any of your rights
under these Terms and Conditions.
17.2. If any provision of these Terms and Conditions is found to be invalid by
any court having competent jurisdiction, the invalidity of that provision will
not affect the validity of the remaining provisions of these Terms and
Conditions, which shall remain in full force and effect.
17.3. We shall not be liable for any delay in or failure to perform any of our
obligations if the delay or failure is caused by circumstances beyond our
reasonable control including, without limit, difficulties or failures of our
suppliers.
17.4. A person who is not a party to these Terms and Conditions shall have no
right under the Contract (Rights of Third Parties) Act 1999 to enforce any term
of these Terms and Conditions but this shall not affect any right or remedy of a
third party which exists or is available apart from that Act.
18. Amendments
We may update these Terms and Conditions from time to time and any changes will
be notified to you via the e-mail address provided by you on registration or via
a suitable announcement on the 12 Green Acres website. The changes will apply to
the use of the 12 Green Acres Website after we have given notice. If you do not
wish to accept the new Terms and Conditions, you should not continue to order
from 12 Green Acres or use the 12 Green Acres website. If you continue to use
the 12 Green Acres website after the date on which the change comes into effect,
your use of the 12 Green Acres website indicates your agreement to be bound by
the new Terms and Conditions.
12 Green Acres Limited, Roebuck Farm, Highwood,
Telephone: 01929 460017
Email:
shop@teamtga.co.uk